SHIPPING
Orders begin shipping immediately after a drop. We are a small team and do our best to pack and ship all orders as quickly as possible. Please allow up to 7 days for shipping and handling. You may choose your desired shipping service at checkout. Shipping insurance may be added to your order if you choose.

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately. We will make all possible efforts to correct an address before shipment but cannot guarantee changes once an order has been processed or transferred to the carrier. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Once an order has been transferred to the shipping carrier, we are not responsible for carrier delays, loss, theft, or mishandling. However, we will assist customers with eligible carrier or shipping-insurance claims. Refunds for confirmed lost packages will be issued once the applicable carrier/insurance claim process has been completed or the package has otherwise been determined to be lost. Orders marked as delivered by the carrier are considered delivered. We cannot issue refunds or replacements for packages reported missing or stolen after confirmed delivery. If this occurs, please contact us and we will provide any available shipping documentation needed for a carrier, insurance, or other applicable claim.

Due to the limited nature of our releases, we cannot offer replacement decks for packages lost or damaged in transit.

Products such as apparel, accessories, etc will be replaced when possible and if preferred. If you have any specific requests regarding shipping and handling of your order, please contact us right away.

RETURNS/EXCHANGES
Fingerboard Decks:
Decks may be returned for a full refund so long as all original packaging is unopened and has not been tampered with. Decks may not be exchanged for another deck under any condition. Because decks are handmade in limited quantities for specific releases, replacement decks cannot be guaranteed. If a deck arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery. When an identical replacement is available, we will replace the deck at no charge. If an identical replacement is unavailable, a full refund will be issued upon return of the original deck. Please note - the damaged/defective board must be returned to us in order to receive a replacement.

Concrete / Fingerboard Obstacles:
All concrete / obstacles that are produced by Knife are final sale and may not be returned or exchanged. If your order arrives damaged from shipping or manufacturing defect, it will be replaced free of charge.

Apparel/Soft Goods/Accessories:
Apparel such as t-shirts, headwear, etc may be exchanged for a different size or other items (except decks) pending availability. Any apparel/garments must be unworn, unwashed, and appear as-new.

Third-party products:
We occasionally offer products from other brands on our website such as fingerboard hardware and accessories. All third-party products are final sale and may not be returned or exchanged. If items arrived damaged from shipping or manufacturer defect, a refund will be issued immediately.

Any return/exchange claim must be made within 7 days of delivery.
Please contact us at support@knifemfg.co for any return/exhange inquires.

ORDER TERMS
We reserve the right to cancel, limit, or refuse orders that we reasonably believe to be fraudulent, placed in violation of purchase limits, intended to circumvent purchase restrictions, or otherwise abusive of our ordering system. We also reserve the right to refuse future orders from customers or accounts associated with fraudulent activity, chargeback abuse, false claims, or repeated violations of our purchase policies. Orders cancelled by us will be refunded in full.

PURCHASE LIMITS
Purchase limits may apply to certain releases and will be stated on the applicable product or release page. Attempts to circumvent purchase limits through multiple orders, accounts, email addresses, names, or shipping addresses may result in cancellation of some or all associated orders. Orders cancelled for exceeding a stated purchase limit will be refunded.

By making a purchase from our website you hereby agree to our order terms and conditions.

CONTACT
Email: support@knifemfg.co